Maintaining High Availability on AWS for an Automobile Service Provider

Kota Roda Tayar & Aksesori Sdn. Bhd. (KRTA) is a specialised tire and automotive service centre that needed a secure, reliable cloud platform to host their critical Workshop Pro management system. The company had been running their business operations on a standard office PC that doubled as a server — an unstable setup prone to downtime, slow connectivity, and recurring malware attacks.

Partnering with Galactic Network, KRTA migrated their Workshop Pro backend to AWS and engaged 24x7 Cloud Management & Optimization Service (CMOS) for ongoing infrastructure management. The deployment delivered 99.5% uptime, strengthened security, and enabled seamless processing of service appointments, parts sales, and customer billing, freeing KRTA's team to focus entirely on their core automotive business.

Kota Roda Tayar & Aksesori Sdn. Bhd. is a one-stop automotive care centre specializing in tire fitting, wheel balancing and alignment, and comprehensive vehicle servicing. Partnering with leading international brands such as Bridgestone, KRTA is committed to delivering rapid, high-quality maintenance at competitive prices.

At the heart of KRTA's operations is Workshop Pro, an integrated management system that handles everything from service appointments and customer billing to parts inventory and financial reporting, making its reliability critical to the business.

KRTA's Workshop Pro system was hosted on a standard office PC that also served as the company's server. All employees shared a single machine, resulting in slow connectivity, frequent downtime, and unstable network performance. The setup also left the business vulnerable to recurring malware attacks and data encryption threats, with no reliable backup or recovery process in place.

As KRTA expanded its operations across multiple workshops nationwide, the limitations of this on-premises setup became a growing risk to business continuity. The team needed a stable, secure, and accessible platform, without the burden of managing complex IT infrastructure themselves.

Galactic Network migrated KRTA's Workshop Pro management system from its on-premises setup to a secure AWS environment, rebuilding it on Amazon Elastic Compute Cloud (Amazon EC2) running Windows Server 2019. The migration eliminated the instability of the legacy setup, enabling KRTA's team and nationwide workshops to access the system reliably from anywhere with an internet connection.

To protect critical business data, AWS Backup was configured with automated daily snapshots and 14-day retention, safeguarding customer records, parts inventory, and financial transactions. Security was strengthened through governance controls and AWS best-practice configurations, directly addressing the malware and encryption risks KRTA had previously faced.

Following the migration, Galactic Network's CMOS team took over day-to-day infrastructure management with 24x7 monitoring and proactive support. Routine maintenance, security updates, and patch management were handled end-to-end — completely removing the operational burden from KRTA's internal team. Amazon CloudWatch and Amazon EventBridge enabled proactive alerting and automated incident response, ensuring rapid issue detection and resolution.

The migration and CMOS engagement empowered KRTA to operate their critical business systems with confidence. The AWS environment consistently achieved 99.5% uptime, ensuring uninterrupted processing of service appointments, tire sales, parts transactions, and customer billing across their nationwide outlets.

Security hardening and proactive patch management significantly reduced exposure to malware and vulnerabilities, giving KRTA stakeholders greater confidence in protecting sensitive customer and financial data. Automated daily backups eliminated the risk of data loss, while 24x7 infrastructure management freed KRTA's team to focus entirely on delivering exceptional automotive services.

KRTA is exploring opportunities to further enhance the reliability of their Workshop Pro application using AWS-native services. With AWS and Galactic Network as trusted partners, KRTA is building a secure, future-ready foundation that supports their mission of delivering exceptional automotive services while maintaining operational excellence across all their outlets.